Refund &
Cancellation
Policy.

1. Service Categories

Krimson Square offers two categories of services, each with distinct refund and cancellation terms:

Category	Services	Payment Structure
Tier 1 — One-Time Projects	Digital Audit, Website Refresh, Meta Ads Build-Out	50% deposit at start, 50% on delivery
Tier 2 — Monthly Retainers	SEO, Meta Ads Management, Social Media Mastery	Monthly flat fee, billed in advance
Tier 3 — Premium Retainer	Full-Stack Growth Partner	Monthly flat fee, billed in advance

2. One-Time Projects (Tier 1)

Deposit Policy

All one-time projects require a 50% non-refundable deposit before work begins. This deposit covers the initial time invested in project scoping, intake, research, and resource allocation. The deposit is earned upon receipt and is not refundable under any circumstances once work has commenced.

Final Payment

The remaining 50% balance is due upon delivery of the final deliverables. Final payment is required before access to deliverables is granted.

Refund Eligibility for One-Time Projects

Refunds on the final payment may be considered only in the following limited circumstances:

• Krimson Square fails to deliver the agreed-upon deliverables within the timeline specified in the signed service agreement, and no extension has been mutually agreed upon in writing.
• The deliverables materially fail to meet the specifications outlined in the signed service agreement, and Krimson Square is given a reasonable opportunity to remedy the issue but fails to do so within 14 business days.

Refunds are not available for dissatisfaction with results, outcomes, or performance metrics after deliverables have been accepted. Digital marketing results depend on many factors outside our control, including market conditions, algorithm changes, and client-side implementation.

Client-Initiated Cancellation

If a client cancels a one-time project after work has commenced:

• The 50% deposit is forfeited in full.
• If work completed at the time of cancellation exceeds the value of the deposit, the client will be invoiced for the additional work completed at our standard hourly rate of $150/hour.
• All work completed to the point of cancellation will be delivered to the client upon receipt of any outstanding balance.

3. Monthly Retainers (Tier 2 and Tier 3)

Billing

Monthly retainers are billed in advance at the beginning of each service period. Payment is due within 5 business days of the invoice date. Services for the upcoming month will not commence until payment is received.

Minimum Commitment

All monthly retainers require a minimum 3-month commitment. This minimum exists because meaningful results in SEO, paid media, and social media require time to build. The first three months are non-cancellable and non-refundable once the engagement has begun.

Cancellation After the Minimum Period

After the initial 3-month minimum period, retainers are month-to-month. To cancel a retainer, the client must provide written notice to [email protected] at least 30 days before the next billing date. Cancellation requests received with less than 30 days notice will result in one additional month being billed.

Refunds on Monthly Retainers

Monthly retainer fees are non-refundable once a service period has begun. If Krimson Square fails to deliver the core services outlined in the signed agreement for a given month, the client may request a credit toward a future month's invoice. Credits are issued at our sole discretion and are not transferable to cash.

Pause Policy

Clients may request to pause a retainer engagement for up to 60 days once per 12-month period. Pause requests must be submitted in writing with at least 14 days notice. During a pause, no services are rendered and no fees are charged. The minimum commitment period is extended by the length of any pause.

4. Ad Spend and Third-Party Costs

Krimson Square management fees do not include advertising spend. Ad spend is paid directly by the client to Meta, Google, or other advertising platforms. Krimson Square has no control over and accepts no liability for ad spend charged by third-party platforms. Ad spend is not refundable through Krimson Square under any circumstances.

Third-party costs incurred on behalf of the client (e.g., software subscriptions, stock photography, domain registration) are non-refundable once purchased.

5. Scope Changes and Additional Work

Work performed outside the scope of the signed service agreement will be quoted separately and billed at our standard rate. Scope changes must be agreed upon in writing before additional work begins. Krimson Square reserves the right to pause work on an existing project until scope changes are formally agreed upon and any required additional deposit is received.

6. Dispute Resolution

If you have a concern about the quality of work delivered, we ask that you contact us at [email protected] before initiating a chargeback or dispute with your payment provider. We are committed to resolving issues fairly and promptly. Chargebacks filed without prior communication may result in immediate termination of services and referral to collections for any outstanding balance.

7. Returns Policy

Krimson Square provides digital services, not physical products. As such, there are no physical goods to return. All deliverables — including reports, HTML files, ad creative, written content, and strategy documents — are provided digitally. Once deliverables have been delivered and accepted, they are considered final.

If you have received a digital deliverable that is materially different from what was agreed upon in your service agreement, please contact us within 7 business days of delivery at [email protected] with a detailed description of the discrepancy. We will review your concern and work to resolve it in accordance with the terms of your service agreement.

8. How to Request a Refund or Cancel

All refund requests and cancellation notices must be submitted in writing to:

9. Changes to This Policy

Krimson Square reserves the right to update this Refund and Cancellation Policy at any time. Changes will be posted on this page with an updated effective date. The policy in effect at the time of your service agreement signing governs that engagement. New policies apply to new agreements entered into after the effective date of the change.

10. Governing Law

This policy is governed by the laws of the Commonwealth of Pennsylvania, United States. Any disputes arising from this policy or your engagement with Krimson Square shall be resolved in the courts of Dauphin County, Pennsylvania, unless otherwise agreed upon in writing.